Conflict Management
Duration: 1 Day
Conflict, like change, will always occur given the dynamics of human interactions. It will occur between family members, workers, colleagues, supervisors, boards of management, in our work or play environments, between organizations and within organizations. Why is this? Because we all have different interests, goals, perceptions, viewpoints, values and experiences. It is normal for people that live and work well together to have conflicts from time to time.
We disagree with each other because we each see the world differently, and we have different ideas about what we want and how to do things. Our individual and collective backgrounds and experiences, e.g. in cultural, spiritual, political and economic aspects, are different. Each and every one of us has a very different and unique personality.
Conflict management is the principle, that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of nonproductive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.
Must attend if you:
- Think, I am right in whatever I say
- Feel, people are moody, have strong feelings and they are emotional
- Lose your temper over a situation
- Know that too many people are involved in finalizing decision
- Do not know the very purpose of conflict (core problem) and your style of dealing with it
Benefits of the training course:
- Get the best possible results from the situation with minimum fuss , in the shortest time
- You would be able to resolve conflicts, dealing confidently with situations and people(managing confrontational situations)
- You will learn the principles of rational conflict management
- You will learn to deliver unexpected difficult messages, creating a winning situation for all
- You will understand the different conflict styles and your personal style