Thirty years ago, employees were generally hired on the basis of technical skills or functional Skills. Since then, the world’s economy has moved toward service-oriented, information-focused businesses that are increasingly organized in teams. Now, Fortune 500 companies name strong interpersonal, communication and team skills as the most important criteria for success in management positions and employers consistently name interpersonal skills as crucial for success on the job.
Businesspeople often contrast the “soft” interpersonal skills with analytical problem solving skills. At the same time managers are starting to discover that an ability to learn and grow in the job is limited by an inability to “empathize or cope with the emotional reactions of others that naturally occur” in the workplace. Furthermore, the typical business organization is not an easy place to maintain interpersonal relationships. The diversity of communication styles and cultural expectations, the lack of time to develop relationships, and the heavy reliance on written or electronic forms of communication are all antithetical to the ways in which human beings traditionally create and maintain relationships. Interpersonal skills are the tools people use to interact and communicate with individuals in an organizational environment- Good Relationships Go a Long Way
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