Conflict, like change, will always occur given the dynamics of human interactions. It will occur between family members, workers, colleagues, supervisors, boards of management, in our work or play environments, between organizations and within organizations. Why is this? Because we all have different interests, goals, perceptions, viewpoints, values and experiences. It is normal for people that live and work well together to have conflicts from time to time.
We disagree with each other because we each see the world differently, and we have different ideas about what we want and how to do things. Our individual and collective backgrounds and experiences, e.g. in cultural, spiritual, political and economic aspects, are different. Each and every one of us has a very different and unique personality.
Conflict management is the principle, that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of nonproductive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.
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